Sign up to Website Care Plan

For clients that don’t feel comfortable looking after their own websites or just dont have the time I have a range of maintenance packages. You can also choose for me to host your website if you wish.*

Updates and optimisation

We keep your site updated, maintained, cleaned and running smooth and fast.

  • WordPress, theme monitored & updated
  • Site cleared and optimized weekly
  • Plugins monitored and updated
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Monitoring and protection

Your site is monitored and protected from spam, malware and other evil internet forces.

  • Website protection
  • Daily scanning
  • Hackers & spam denied
  • Website monitoring

Backups and restore points

Your site is backed up weekly in multiple locations and can be restored at any time.

  • Daily website backups
  • On & off-site backup locations
  • Daily restore points

PRIORITY ACcess

You get priority access to me for all things web based.

  • Priority support
  • Access to my premium plugins (saving over £300/year)

SUPER FAST UK HOSTING (optional)

If you choose to host your site with me you get peace of mind that it in good hands.

  • Server level backups are taken every single night and kept for 30 days.
  • Free SSL certificate
  • Powered by Litespeed caching
  • 100% Green Energy
  • Free Site Migrations

Site updates (optional)

Included in your standard plan is 30 mins of support/site updates time. This can include:

  • Design tweaks
  • Blog posts
  • General support time

Care Plans (no website hosting)

Care Plans (including website hosting)

Do you offer web hosting + Maintenance?

Yes we do – we can offer to host your website(s) and tie it in with our maintenance plan for a discounted monthly or annual rate. Contact us for a quote!

Are there any set up or cancellation fees?

Never a cost to leave.

If we are building or redesigning your site; there is no setup fee if you are joining our maintenance program straight away as part of the project, and you are free to join to plan at anytime

If we didn’t build your site the setup fee starts at £99.  Contact us to get a setup fee quote.

What happens if I pass on your plan?

If you decide to decline our maintenance plan, there’s a lot that can go wrong. Here are the top reasons I recommend you make sure your website is maintained:

  • The site will not be optimized which leads to poor performance, slow loading times and a gradual loss of Google SEO rankings.
  • The site’s tools, plugins, themes and WordPress itself will quickly go out of date which is the #1 leading cause of website hacks. It’s incredibly important to keep ALL your website tools and plugins up-to-date.
  • You’ll have no backups or restore points so if the site get hacked or breached, you could lose all your content, pages and Google ranking.
  • Most importantly, you won’t have us as your trusted webmaster to assist you with quick updates, tweaks, website issues, etc. Often you’ll have to try getting a hold of your hosting company for any assistance.
Does my monthly update time roll over?

Negative on this one. The retainer of hourly updates is just covered for that month.

What if my site gets hacked while on the plan?

If your site should get compromised while you’re on the plan – we’ll take care of cleaning the site and getting everything squared away with Google at no extra cost to you. But have no fear; to date – we’ve had ZERO hacks or breaches with any sites on our maintenance plan.

What if I have updates that require more than 1 hour?

We’ll always try to get your updates done within 1 hour to save you some extra cost but if you have a decent amount of updates that will require more hours, we’ll give you an estimate of time and do that at our hourly rate.

What if I pass on the plan and my site gets hacked?

We can take care of getting the site cleaned for an initial cleanup fee of £350 then we can immediately get your site on our monthly plan to make sure it remains clean and protected from hacks.

How fast do you get to the monthly updates.

We try to get to updates within 24-48hrs or requests. As a monthly client, you always get top priority compared to clients who aren’t on the plan.

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Please note:

Note: Your maintenance plan will start after payment has been made and all subsequent payments will be collected on that day each month. You will receive an email once your plan has started.

All maintenance is carried out on a Friday (technical issues are dealt with when they arise). Please email or call me with any revisions, updates (maintenance support*) on a Monday. I will let you know if what you require will take you over the time allocated in your plan. Please note unused minutes are not rolled over to the next month.

You are not locked-in to a contract and you can stop your plan at anytime, I just require one months written notice from you (an email is fine) stating you wish to cancel your plan.

* I do not offer hosting alone. All hosting requires a minimum of my basic maintenance plan. You can choose to arrange your own hosting and still get me to look after the maintenance of your website.

 

Black Creative Media is a Website & Brand Company based in Fife, Scotand

Let’s Connect!

if you are still not sure…

Black Creative Media is a Website & Brand Company based in Fife, Scotand

Let's Connect!